Help! My payment won't push through.Updated 24 days ago

Oh my, we're so sorry you're experiencing this. It can definitely be unfortunate for payments to fail when you're in a rush to snag a pack of your Wheyl go-tos! 😣

Kindly reach out to your Wheyl Community Managers on Facebook, Instagram, via email at [email protected], or through our website chat widget so we can assist you right a-whey. 🌐

Kindly include the following requirements when messaging: 

🐋 Wheyl order number (if provided), and amount paid

📷 Screenshot of the failed payment, or payments that were charged twice

💬 Step-by-step description of events leading up to the payment error

📝 Confirmation by your bank, or a bank representative if this is something they can reverse, or rectify from their end

Rest assured that the team will have received your inquiry once sent, and the more thorough and complete your descriptions are, the quicker we're able to fix the problem! We're right with you every step of the whey. 🪜