Can I Return My Order?Updated a month ago

Did you buy a flavor you weren't totally satisfied with? If for any reason you would like to return or exchange a portion of your order, we have solutions tailored for your specific concern. 🧵

I didn’t like the flavor I got. Can I return it? 

We’re so sorry your world-class goodie wasn’t up to your flavor standards! 😭

We recognize that taste is very subjective. And what tastes good for others may not always taste good for you. We’re so sorry for the less than excellent experience. We’d love to make it better for you. ✅

⚖️ If you bought more than 2 of the same flavor you didn’t like and enjoy, we’d love to exchange the unopened bag(s) with a different flavor(s) of your choosing.

🗓️ Returns, and exchanges for a different flavor can only be accommodated two weeks from the date of delivery.

🏦 Returns for store credit, or full refund (if more than 1 bag of the same flavor was purchased) can be accommodated.

💰 Please keep in mind that shipping for order exchanges for the reason of unwanted flavors, change of mind, and the like, will be shouldered by the buyer.

I only bought one pack, and I ended up not liking it. Can I still have this exchanged? 

As much as we’d love to have this exchanged, we’re sorry to say that we cannot allow returns or exchanges for opened bags that have already been consumed. 🙅🏻‍♀️

Of course, we'd love to hear all about your experience! It would help us improve the community's experience if you're able to share your feedback with us via Facebook, Instagram, email ([email protected]) or through our website chat widget. We may even be able to find a way to make your current flavor enjoyable for you by sharing some tips! We're all ears, so rest assured your feedback and thoughts will be greatly appreciated. 💌

Do you accept product exchanges from previous purchases?  

Yes, we do! As long as the product you’re looking to exchange remains sealed, unopened, and with no aesthetic damages within two weeks from the date of delivery. 🔒

With that, to proceed, the product shall meet the following requirements:

📦 Supplements: the pouch, pack, bag and tub must remain sealed and unopened;

👕 Merchandise: item must be free of aesthetic damages ,tags should still be attached, and the item must remain unwashed and unused.

My returns fit the requirements! How do I proceed in returning my order? 

To proceed with your return and exchanges, you can reach out to us on Facebook, Instagram, email ([email protected]) or through our website chat widget and our team will gladly assist you. 💬

From there, we can help determine how much any additional shipping fees may cost, among others. 😌

Non-Returnable items

Certain items may not be eligible for return due to hygiene, items sold during clearance sale for the reason of expiration date, or other reasons. ❌

Please feel free to consult with your Community Managers should you wish to inquire about your desired product return. 🙏🏼