What happens if I receive the wrong order?Updated a month ago

We’re so sorry for sending over the wrong/incomplete order to you! We always try our best to pack the correct orders for your convenience. Bringing you a friendly, human experience means mistakes are possible. 🧍🏻‍♀️

Please don’t worry! Our team’s got you covered. ✅

Simply reach out to your Community Managers on Facebook, Instagram, via email [email protected] or through our website chat widget with your concerns! Photos, along with your description of what had happened would be very much appreciated. 📝

One of your Community Managers will get back to you as soon as possible to address your concerns. For wrong items received, your Community Managers may compensate you with either of the following: ⬇️

🔁 Straight-forward exchange

This is to receive the correct item, while also handing back the wrong item to us! It goes without saying that shipping fees for the exchange will be shouldered by the Wheyl team. Exclusive freebies will also be provided to make up for all the trouble! 🎁

💰 Sold to you at a discounted price 

If you opt to keep the wrong item that was delivered. Meanwhile, we’ll be shipping the correct item your way. Shipping fee is also covered by us, with freebies provided to make up for the trouble! 🙂‍↕️

Do let our Community Managers know of your availability for when the missing item can be shipped within the week. 🛵 

We understand different solutions work for different people, and we’d love nothing more than to make sure you get to choose what works for you. If none of these options work, please feel free to reach out to us so we can cater to your request. It’s your order, it’s your decision, and it’s your right as a member of our community to choose.  🐋