What happens if I want to return my order?Updated 9 months ago
Did you buy a Wheyl package you weren't totally satisfied with? If for any reason you would like to return or exchange a portion of your order, we have solutions tailored for your specific concern. 🐋
I didn’t like the flavor I got. Can I return it? 😅
We’re so sorry your world-class goodie wasn’t up to your flavor standards! 😭
We recognize that taste is very subjective. And what tastes good for others may not always taste good for you. We’re so sorry for the less than excellent experience. We’d love to make it better for you!
If you bought more than 2 of the same flavor you didn’t like and enjoy, we’d love to exchange the unopened bag(s) with a different flavor(s) of your choosing. Please keep in mind that shipping for order exchanges for the reason of unwanted flavors, change of mind, and the like will be shouldered by the buyer.
I only bought one of the flavors I didn’t like! Can I still have this exchanged? 🤔
As much as we’d love to have this exchanged, we’re sorry to say that we can no longer allow exchanges for opened bags that have already been consumed. This is since it’s already open and considered used!
Of course, we'd love to hear all about your experience! It would help us improve the community's experience if you're able to share your feedback with us via Facebook, Instagram, or send over an email to [email protected]. We may even be able to find a way to make your current flavor enjoyable for you by sharing some tips! We're all ears, so rest assured your feedback and thoughts will be greatly appreciated.
Do you accept product exchanges from previous purchases?
Yes, we do! As long as the product you’re looking to exchange remains sealed, unopened, and with no aesthetic damage.
With that, to proceed, the product shall meet the following requirements:
- If it’s a supplement, the bag or tub must remain sealed and unopened;
- If it’s an accessory or merchandise, such as a shaker, shirt, cap, and the like, the item must be free of aesthetic damage. The tag should still be attached and the item must remain unwashed and unused;
- Exchanges are only allowed within 14 days from the date of delivery; and
- Expiration of such products shall at least have 10 months from the expiration date left. Of course, we can adjust based on the situation, so please feel free to consult your Community Managers anytime!
How do I proceed in returning my order? 📦
To proceed with your return and exchanges, you can reach out to us on Facebook, Instagram, or send over an email to [email protected] and our team will gladly assist you.
For your convenience, we can help you arrange the delivery! Please note that this option is only available for orders made within Metro Manila.
Delivery addresses outside of Metro Manila, you may choose your preferred courier to return your products. Once your return or exchange has been confirmed, we will send over the complete shipping details and instructions for your reference.
The new product will be arranged on our end and shipped out via J&T once the products for return have been received by our team. The shipping fee will be shouldered by the buyer for reasons of unwanted flavors, change of mind, and the like. The shipping fee will be waived for confirmed products that are deemed defective.
Non-Returnable items
Certain items may not be eligible for return due to hygiene, items sold during clearance sale for the reason of expiration date, or other reasons. Please feel free to consult with your Community Managers should you wish to inquire about your desired product return. 🙏🏼