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Shipping and Tracking

Delivery fees, delivery methods, delivery timelines, and tracking guide? All of them can be found here! 🛵

How much is your shipping fee?

We offer a flat shipping rate of PHP99 for orders delivered within Metro Manila from Monday to Friday. 🛵. Meanwhile, Rizal and other provincial door-to-door deliveries have a flat rate of PHP149. 🚚. Please be advised that the delivery timeline for

How long until my order arrives?

With the support of William the Whale's ultra-reliable fleet of riders, we offer deliveries within Metro Manila in 1 to 3 days from Mondays to Fridays. You can expect deliveries to be done 1PM onwards on the scheduled day (We rest on holidays and wee

Is there an option to book my own courier or pick up my order?

You'll be happy to know that booking your own courier is a possible option for those who reside within Metro Manila and nearby cities. This is available on our website from Monday 9:00AM to Friday 3:30PM (except holidays). We can accommodate pick-ups

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your delivery details. 📦. 🛵 Metro Manila. Your Wheyl rider will contact you via SMS or call once they're close by to ensure a smooth drop-off experience. 🎁.

Do you deliver on weekends?

The Wheyl team is only available from Monday to Friday, 9AM to 5PM to assist you. ❤️. We rest during weekends and holidays and don't have operations during then. 😌. If you place your order during the weekend, please expect your order to be processed

I can no longer see your Same-Day delivery option!

We've removed the same-day delivery option and replaced it with a 1-3 business day delivery to set the right expectations to our community should we not be able to deliver all goodies on the same afternoon. 📦. Not to say you can't still request to h

I can't see your Book Your Own Courier delivery option!

This delivery option may be unavailable on days the team is receiving an over-wheyl-ming support of orders. 🙏🏻. We also turn this option off as the weekend hits. 😎. Never fret — the Book Your Own Courier delivery option will be back up once we're

My order will be delivered after the promo date! Will I still receive my discount or freebies?

One of the ways we celebrate the Wheyl community is to host sales and freebie promotions periodically! With this, a surge of orders and delivery delays can be expected. 🤸🏻. As long as you've ordered within the promotion period and met the requireme

I might've missed my delivery window. Can we reschedule?

Of course! 😉. These things happen, and it's not a problem at all! We're more than happy to help reschedule this. 🗓️. Do get in touch with your Community Managers on Facebook, Instagram, or send us an email at [email protected] and confirm the next avai

Do you ship internationally? ✈

As of the moment, international shipping is not available. 😢. We're currently only available locally here in the Philippines. 📦. But of course, we are currently working on making Wheyl available across the globe for everyone to enjoy! 🌎. Stay tune

Do you have same-day delivery?

In a hurry? We gotchu! 💪🏾. If you want to get your Wheyl goodies on the same day, you can choose our Book Your Own Courier option at the checkout. 🛒Once order is placed, the Wheyl team will prep your order and send out an email containing our comp

What courier do you use for provincial deliveries?

All provincial deliveries are shipped through J&T Express. 📦. With J&T Express, you can expect the following delivery timelines depending on your region:. Luzon - 1 to 5 mailing days. Visayas - 3 to 7 mailing days. Mindanao - 3 to 7 mailing days. Pa

Can I switch from express delivery or J&T to book your own courier pick-up?

The "Book Your Own Courier"  option is only available for the Metro Manila area or if your courier app's coverage can reach your delivery address. 📦. If you would like to switch your delivery method to pick-up instead kindly reach out to our communi