Shipping and Tracking
Delivery fees, delivery methods, delivery timelines, and tracking guide? All of them can be found here! 🛵
Do you have same-day delivery?
If you prefer to receive your goodies the same day, you may place an order over at https://wheyl.co/, and select the Book Your Own Courier delivery option! 🥳. This'll enable the system to skip on shipping fees to allow the community to shoulder the
How long until my order arrives?
🧭 Metro Manila. With the support of William the Whale's ultra-reliable fleet of riders, we offer deliveries within 1 to 5 days from Mondays to Fridays. ⏰. You can expect deliveries to be done 1PM onwards on the scheduled day. 🌥️. (We rest on holida
How do I track my order?
Once your order has been placed and processed (it takes 1-3 days to pack and prep!), you will receive a confirmation email with your delivery details. 📦. 🛵 Metro Manila. Your Wheyl rider will contact you via SMS or call once they're close by to ens
Do you offer free shipping?
We offer a flat rate of PHP99 for deliveries to Metro Manila and a few Rizal areas, and PHP149 everywhere else in the country! 👊🏻. Given this, we don't have any free shipping mechanics available at the moment. 🙏🏻. You can, however, definitely sco
How much is your shipping fee?
We offer a flat shipping rate of PHP99 for orders delivered within Metro Manila from Monday to Friday (except holidays and team events). 🛵. Meanwhile, Rizal and other provincial door-to-door deliveries have a flat rate of PHP149. 🚚. Orders made thr
Do you ship internationally?
As of the moment, international shipping is not available as we're currently only available locally here in the Philippines. 📦🥹. But of course, we are currently working on making Wheyl available across the globe for everyone to enjoy! 🌎. Stay tune
Do you deliver on weekends?
The Wheyl team is only available from Monday to Friday, 9AM to 5PM to assist you. ❤️. We rest during weekends and holidays and don't have operations during then. 😌. If you place your order during the weekend, please expect your order to be processed
I missed my delivery window. Can we reschedule?
Of course! 😉. These things happen, and it's not a problem at all! We're more than happy to help reschedule this. 🗓️. Do get in touch with your Community Managers on Facebook, Instagram, via email at [email protected] or through our website chat widget
Is there an option to book my own courier or pick up my order?
You'll be happy to know that booking your own courier is a possible option for those who reside within Metro Manila and nearby cities. We can accommodate courier and personal pick-ups every Mondays to Fridays from 10:00AM to 3:30PM (except holidays a
I can't see your Book Your Own Courier delivery option!
This delivery option may be unavailable on days the team is receiving an over-wheyl-ming support of orders. 🙏🏻. We also turn this option off as the weekend hits. 😎. Never fret — the Book Your Own Courier delivery option will be back up once we're
Can I switch from 'Shipped by Wheyl' or 'Provincial Delivery' to book my own courier for pick-up?
The Book Your Own Courier option is only available for the Metro Manila area or if your courier app's coverage can reach your delivery address. 📦. Do get in touch with your Community Managers on Facebook, Instagram, via email at [email protected] or thr
My order will be delivered after the promo date! Will I still receive my discount or freebies?
One of the ways we celebrate the Wheyl community is to host sales and freebie promotions periodically! With this, a surge of orders and delivery delays can be expected. 🤸🏻. As long as you've ordered within the promotion period and met the requireme
Can I have my order picked up from a J&T branch?
As much as we would love to accommodate this request, we have faced some issues in the past with this set-up that led to an inconvenient experience for our community. This means we cannot allow J&T branch pick-up requests. 🥹. To ensure a smooth deli
What happens if my order is headed to the wrong place?
While the team does make sure we type in the right addresses on our dashboard, sometimes, orders heading to the wrong addresses still could be possible! 😮💨. It could either because we experienced a typo that had caused this order to be sent to the
Why is the location pin shown at check-out far from my delivery address?
We do understand how the pinned location shown at the website at checkout can be a little wonky, and not at all the exact location you've placed on your order. 🥺. Not to worry — we usually don't pay any mind to the pin shown on the website! We use G